奖项 & 证书
A’ Design Award 2021 Silver Winner (Top 5%) - 战略、决策和服务设计
IF Design Award 2019 - 服务设计类
中国服务设计二级人才- 中国服务设计人才资质体系认证(CSD)
硕士研究生
本科
交换生
服务设计方向，设计艺术学
公共与服务设计，工业设计系
汕头，广东
Dessau, Germany
广州，广东
2017.09 - 2020.06
2019.04 - 2019.11
2013.09 - 2017.06
GPA: 86/100 (Top: 5%)
ECTS Grade: A
GPA: 77.9/100
Design
Chen, M. X., Hu, H., Yao, R., Qiu, L., & Li, D. (2024). A Survey on the Design of Virtual Reality Interaction Interfaces. Sensors, 24(19), 6204.
https://doi.org/10.3390/s24196204
广东省地方标准《移动政务“适老化”用户体验设计标准》 (DB44/T 2678—2025).
主要撰写人
https://std.samr.gov.cn/db/search/stdDBDetailed?id=3A7F82B3DAABD54AE06397BE0A0AC7F8
Wu, Y., & Yao, R. (2025). Supporting Sustainable Island Tourism through Infrastructuring Co-Design: A Case Study from Mayu Island. Island Studies Journal. (Co-first author)
https://doi.org/10.24043/001c.142953
A’ Design Award 2021 Silver Winner (Top 5%) - 战略、决策和服务设计
IF Design Award 2019 - 服务设计类
中国服务设计二级人才- 中国服务设计人才资质体系认证(CSD)
我主要负责以乡村振兴、社会创新和参与式设计为核心的田野研究与共创项目。我参与了多项由地方政府资助的岛屿与乡村社区计划，撰写政策报告并制定参与式框架，这些成果至今仍在社区行动与地方治理上产生影响。
我创立并运营了一家专注于公共部门与社区发展的社会创新咨询工作室，负责公共服务有关的设计研究和项目开发。我们的客户包括地方政府和文化机构。
该公司主要由林紫薇博士和李浩博士发起，用于支持在四川当地的社会创新工作。2024年10月，我作为设计顾问被邀请参与该公司的项目，主要包括了为成都市治理改革背景下的社区创新项目提供参与式设计策略咨询，并提供适用于乡村共创工作坊和公众参与活动的设计工具与框架。
自 2021 年起，我在设计学院担任助教，协助服务设计、设计研究与项目制学习等课程教学。我同时指导学生开展与社区创新和用户体验相关的田野调研，帮助他们将研究转化为实践成果。
基于我在数字化转型与用户体验方面的研究，我在学校网络与信息中心担任项目管理，主导了“一站式学生服务大厅”和校园数据可视化平台等服务系统创新项目。我的工作涉及协调开发人员、设计师和行政部门等跨职能团队，确保项目顺利交付与实施。
设计研究，2023 春季学期
研究生课程
项目管理，2022–2023
本科生课程
设计实践，2022–2024
文化创新与传承，2022 秋季学期
社会创新研究，2021–2022
In 2022, we initiated a collaborative redesign of digital social security services with government agencies, developers, and older adults, aiming to enhance accessibility and inclusion. The resulting age-friendly version has since benefited nearly 500,000 users. Building on this pilot, we contributed to the drafting of Guangdong’s first provincial design standard for age-friendly digital services (DB44/T 2678—2025), officially released in 2025, which institutionalizes user experience principles at the policy level.
In 2022, we worked with residents, students, and local authorities on Mayu Island to explore new approaches to sustainable tourism and cultural preservation. Using ethnographic research, collaborative mapping, and co-design workshops, the project culminated in the Masu dérive exhibition and informed a published paper in Island Studies Journal (2025).
Led the design and implementation of a campus-wide student service hub, coordinating with stakeholders to ensure smooth integration into the university’s digital system.
Redesigned the orientation process to improve cross-department collaboration and student onboarding. The system has been in use since 2023.
Commissioned by CP Group, I led the redesign of layouts and workflows for a university-based community supermarket, improving customer flow and reducing staffing costs. Operated successfully from 2020 to 2023.
Between 2024 and 2025, we worked with social workers and community staff in Pujiang County, Chengdu, to explore how participatory design can support community governance. Through the "Lakeside Conversations" and the "Community Growth Wall", we developed infrastructures that embedded care and everyday participation into local practices. These interventions sustained resident-led actions beyond the design team’s presence, and informed the county’s policy decision to expand the model to 16 sites with new funding.
A practice-based research exhibition integrating service design theory (Breachingthrough-Service) and local food culture, co-led with Dr. Yiying Wu and Dr. Kartikeya Acharya. Featured immersive performances, on-site cooking, and participatory installations by student teams.
A locally embedded exhibition showcasing ten years of cultural memory and spatial transformation in the Nanbin neighborhood, co-produced with community members and local government.
rqyao@stu.edu.cn
Click to mail meShantou University